Conclusion

After analyse all the data that I had collected, the overall result customer satisfaction about Rakuzen will be conducted. As the below, the table shows the mean point for each questions. 

Table 1.1 Mean Point For Each of The Questions 

Staff's Services

Table in the above shows that (A) Staff's Attentive and Availability received 3.4 mean points, (B) Staff's Knowledge about Menu Items received 3.6 mean points, (C) Staff's Attitude received 3.45 mean points, (D) Staff's Appearance received 3.7 mean points and (E) Staff's level of Taking Care the Order received 3.25 mean points which it is the lowest among the Staff's Services. 

Products (Food Quality)

Table in the above shows that (A) Foods Served Correctly As Order received 3.5 mean points, (B)Foods Served Hot and Fresh received 3.7 mean points, (C) Food Serving Speed received 3.35 mean point which it is the lowest among the Product's Quality, (D) Food Taste, Cleanliness and Flavour received 3.75 mean points which it is the highest among the Products Quality and (E) Selection of Menu Items received 3.6 mean points. 

Environment

Table in the above shows that (A) Restaurant's Cleanliness received 3.5 mean points which it is the lowest among the environment, (B) Tables And Chairs' Cleanliness received 3.65 mean points, (C) Environment Comfortable and Leniency received 3.55 mean points, (D) Restaurant's  Lighting received 3.6 mean points and (E) Restaurant's Environment received 4.1 mean points which it is the highest among the Environment and it is also the highest among these categories.

In conclusion, Rakuzen Desa Park City is having a good environment satisfaction as it is score the highest among these categories.Other than improve the environment, they should also be able to work hard in the area of staff's services and food quality in order to get the balanced among these categories. It is only the way to make their business more success.